FAQs
Frequently Asked Questions (FAQs)
Orders & Shipping
Q: Where do you ship from?
A: We ship from the USA and Europe to make delivery faster and more convenient for our customers worldwide.
Q: How long does shipping take?
A: Orders within the USA typically arrive in 3–7 business days, while European orders take 4–10 business days depending on location. International shipping may take longer.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $75 in the USA and €70 in Europe.
Products & Sizing
Q: How do I know my size for clothing?
A: Each product page includes a detailed size guide to help you find your perfect fit. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your Stanley Cups and bottles authentic?
A: Yes! All Stanley products sold at Mindful Thread Co. are 100% genuine and come with durable, long-lasting quality.
Q: What materials are your jewelry pieces made from?
A: We offer a mix of stainless steel, hypoallergenic alloys, and silicone (for bracelets). Product descriptions list full details for each item.
Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I return or exchange an item?
A: Yes! We offer a 14-day return policy for unused items in original condition. For exchanges, please contact our support team.
Q: Do you offer refunds?
A: Refunds are processed once returned items are inspected. Depending on your bank, funds are usually returned within 3–7 business days.
Customer Support
Q: How can I contact you?
A: You can reach us anytime via email at johnmartinez0310@gmail.com or through our contact form on the website.
Q: Do you offer order tracking?
A: Absolutely! Once your order ships, you’ll receive a tracking link by email so you can follow your package in real-time.
Q: Do you offer gift options?
A: Yes! Many of our items can be shipped in gift-ready packaging. You can also add a custom note at checkout.